Terms of Service

Welcome to Rafiki Pest Control LTD. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By engaging with our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Definitions
"We," "us," "our": Refers to Rafiki Pest Control LTD, including its subsidiaries, employees, and affiliates.
"You" or "Customer": Refers to the individual or entity using our services or purchasing our products.
"Services": Refers to pest control services, installation services, and any other offerings provided by Rafiki Pest Control LTD.
"Products": Refers to items sold by Rafiki Pest Control LTD, including magnetic mosquito meshes, retractable screens, and other pest control solutions.
2. Use of Services and Products
Eligibility: You must be at least 18 years old to engage with our services or make purchases.
Compliance: You agree to use our services and products in compliance with all applicable laws and regulations.
No Misuse: You agree not to misuse our products or services, including but not limited to tampering, altering, or using them for unlawful purposes.
3. Orders and Payments
Quotations and Confirmations: All quotes are valid for 14 days unless stated otherwise. Orders are confirmed upon receipt of payment or deposit as agreed.
Payment Terms: Payment must be made as specified on your invoice. Late payments may incur additional fees.
Cancellation: Custom orders cannot be canceled once production begins. For other cancellations, please refer to our Return Policy.
4. Installation Services
Scheduling: Installation services will be scheduled at a mutually agreed time.
Site Preparation: Customers must ensure that the installation site is accessible and ready. Delays caused by site conditions may incur additional charges.
Liability: We are not responsible for damages arising from pre-existing conditions at the installation site.
5. Warranties and Disclaimers
Product Warranties: Our products come with a warranty for manufacturing defects. Details are outlined in the product documentation.
Service Warranties: We guarantee our services meet professional standards. Any issues must be reported within 7 days for correction.
Exclusions: Warranties do not cover misuse, neglect, unauthorized modifications, or damage caused by external factors.
Disclaimer: Services and products are provided "as is" without any implied warranties unless explicitly stated.
6. Limitation of Liability
To the fullest extent permitted by law, Rafiki Pest Control LTD will not be liable for:

Any indirect, incidental, or consequential damages.
Loss of profit, revenue, or data arising from the use of our services or products.
Our liability is limited to the amount paid by you for the specific service or product in question.
7. Intellectual Property
All content on our website, including text, images, logos, and software, is the property of Rafiki Pest Control LTD or its licensors. You may not use, reproduce, or distribute this content without prior written consent.

8. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

9. Termination of Services
We reserve the right to terminate or suspend services if:

You breach these Terms.
Payment is not made as agreed.
Fraudulent or unlawful activity is suspected.
10. Changes to Terms
Rafiki Pest Control LTD may update these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services signifies your acceptance of the revised Terms.

11. Governing Law and Dispute Resolution
These Terms are governed by the laws of Kenya. Any disputes will be resolved through negotiation or mediation. If unresolved, disputes may be submitted to the jurisdiction of Kenyan courts.

12. Contact Information
For questions or concerns about these Terms, please contact us:

Phone: +254717819204
Email: service@rafikipestcontrol.com
Address: Duruma Rd., Kenya