Privacy Policy

At Rafiki Pest Control, we value your privacy and are deeply committed to safeguarding the personal information you entrust to us. Whether you interact with us through our website, mobile platform, field teams, or customer support, we handle your data with transparency, care, and in full compliance with Kenyan privacy laws and global data protection best practices.

This Privacy Policy outlines how we collect, use, store, protect, and share your data when you access our services, make inquiries, schedule appointments, or engage with our content. By using our services, you agree to the terms described in this policy.

1. Information We Collect

To deliver effective pest control, mosquito net installation, hygiene services, and other related solutions, we may collect the following categories of information:

a) Personal Information

This includes information you voluntarily provide to us when:

Booking a pest control service
Requesting a quotation or inspection
Purchasing mosquito nets or sanitary bins
Subscribing to our newsletter
Contacting our support team

Examples of personal data we collect:

Full Name
Phone Number
Email Address
Postal and Physical Address
Payment Information (mobile money details, transaction reference numbers)

b) Service-Specific Information

To ensure our services are delivered efficiently, we collect operational data such as:

Type of pest or hygiene problem
Service location and access instructions
Treatment dates and history
Photos or videos (where applicable) of pest infestations or site assessments

c) Website and App Usage Data

When you visit our website or mobile platforms, we may collect non-personal data through cookies and analytics tools:

IP address
Device type and browser used
Pages viewed and time spent on site
Search terms used
Interaction with forms, chatbots, or promotional banners

This data is mostly anonymous and helps us improve user experience and monitor website performance.

2. How We Use Your Information

We use your data to offer personalized, timely, and effective services. Specific uses include:

Service Fulfillment: Schedule, deliver, and follow up on pest control or hygiene services.
Customer Communication: Notify you of service confirmations, inspection times, technician arrivals, or appointment changes.
Customer Support: Respond to inquiries, complaints, or product/service-related requests.
Payments and Invoicing: Process mobile money, card payments, or bank transfers and send receipts.
Internal Operations: Improve service quality, train staff, manage logistics, and analyze performance trends.
Marketing and Education: Share special offers, helpful pest control tips, service reminders, and newsletters (only if you opt-in).

We do not use your personal data for profiling or automated decision-making.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. However, we may share limited data under specific circumstances:

a) Authorized Service Providers

We may share your information with:

Payment processors (e.g., M-Pesa, PayPal)
Delivery and logistics partners
IT service providers (for data hosting, CRM, etc.)
SMS or email communication platforms

These providers are contractually obligated to safeguard your information and use it only for the purposes intended.

b) Legal and Regulatory Requirements

We may disclose your data:

When required by law enforcement agencies or government authorities
In response to court orders or subpoenas
To prevent fraud, criminal activity, or threats to public safety

c) Business Transfers

In the event of a merger, acquisition, or sale of company assets, your data may be part of the transferred assets, subject to confidentiality agreements and applicable laws.

4. How We Store and Protect Your Data

Data security is a top priority at Rafiki Pest Control. We implement a combination of technical, administrative, and physical measures to protect your information:

Secure servers and firewalls
Password-protected systems
Data encryption during transmission
Staff confidentiality agreements
Regular audits and access controls
Restricted employee access to personal data

Despite our efforts, no system is entirely immune from risks. However, we continuously upgrade our cybersecurity framework to reduce vulnerabilities.

5. Your Rights

Under Kenyan data protection laws, you have several rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or outdated information.
Right to Erasure: You may request that we delete your data, provided there are no legal obligations to retain it.
Right to Restrict Processing: You can limit how we use your data in certain scenarios.
Right to Object to Marketing: You can opt out of promotional messages at any time.
Right to Data Portability: You may request your data in a structured digital format.

To exercise these rights, email us at [insert email address] or call our customer care line.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide a better browsing experience, analyze traffic, and tailor content. Cookies are small files stored on your browser that help remember preferences or login sessions.

You can manage or delete cookies through your browser settings. However, disabling cookies may affect some website functionality, such as booking forms or location-based services.

7. Third-Party Links

Our website may contain links to third-party websites, such as payment gateways, blogs, or partner services. Please note:

Rafiki Pest Control is not responsible for the content, privacy practices, or data handling procedures of external sites.
We encourage you to read the privacy policies of those websites before sharing your information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe your child has provided data to us, please contact us immediately so we can delete the information.

9. Policy Updates and Changes

We may occasionally revise this Privacy Policy to reflect service changes, legal updates, or data protection improvements. When we do:

We will update the "Last Updated" date at the top of this page.
We may notify you via email or website notification (if major changes occur).

We encourage you to review this policy regularly to stay informed about how we protect your data.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please reach out to us.