Terms and conditions of service

Terms and Conditions of Service

Welcome to Rafiki Pest Control. By accessing or using our services, booking appointments, or purchasing products, you agree to comply with and be bound by the following Terms and Conditions. These terms outline the rights, responsibilities, and obligations of both Rafiki Pest Control and its clients across Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Thika, and other serviced locations. Please read carefully before engaging our services or purchasing our products.

1. Scope of Services

Rafiki Pest Control provides professional pest management, mosquito net solutions, sanitary bin services, and related hygiene products. Our services include, but are not limited to:

• Insect control (cockroaches, ants, mosquitoes, termites, bed bugs, flies, fleas)
• Rodent management (rats, mice)
• Snake and reptile control
• Bird and bat exclusion and control
• Fumigation and chemical pest treatments
• Termite inspection and treatment
• Supply and installation of magnetic and retractable mosquito nets
• Provision and management of sanitary bins for offices, hotels, hospitals, salons, gyms, and other institutions
• Sale of pest control products, chemicals, pesticides, herbicides, and protective gear

All services are delivered by trained and certified technicians using government-approved, eco-friendly, and safe products. We strive to maintain consistent quality across all our operations in Kenya.

2. Booking and Appointments

• Clients must schedule appointments via phone, WhatsApp, or our official website.
• Emergency or same-day bookings are subject to availability and may attract an additional charge.
• Clients must provide accurate information about the service location, property type, pest type, and severity.
• Appointments may be rescheduled with at least 24 hours’ notice. Short notice may incur a rescheduling fee.
• Rafiki Pest Control reserves the right to refuse service if the property is deemed unsafe or if access is denied.

3. Pricing and Payment Terms

• All prices are quoted in Kenyan Shillings (KES) and inclusive of applicable taxes, unless stated otherwise.
• Payment is required immediately upon completion of the service unless a prior written agreement exists.
• Accepted payment methods include M-Pesa, bank transfer, and cash. Corporate clients may receive invoicing privileges upon request.
• Late payments may result in service suspension or additional penalties.
• Quotes provided are valid for a limited period and may be subject to change based on property inspection results, pest severity, or product availability.

4. Guarantees and Limitations

• Select services carry limited warranties (generally 14–30 days) from the date of treatment.
• Warranty coverage applies only if aftercare instructions are followed, including maintaining proper hygiene, closing gaps or holes, and avoiding interference with treated areas.
• Re-infestations caused by client negligence, neighboring properties, or factors beyond our control are not covered under warranty.
• Rafiki Pest Control is not responsible for damages caused by pests prior to service or losses resulting from service delays due to weather, traffic, or other uncontrollable events.

5. Client Responsibilities

Clients are expected to:

• Ensure safe and clear access to all treatment areas.
• Follow all instructions provided by our technicians, including safety precautions, evacuation guidelines, and post-treatment care.
• Report unresolved issues within the warranty period.
• Ensure pets, children, or sensitive individuals are protected during service.
• Provide accurate information regarding the property and pest situation.

Failure to comply with these responsibilities may void guarantees, warranties, or eligibility for refunds.

6. Product Use and Return Policy

• Products sold by Rafiki Pest Control, including pesticides, chemicals, herbicides, traps, and mosquito nets, must be used according to the provided instructions.
• Products returned must be unused, unopened, and in original packaging within 7 days of purchase.
• Defective or incorrect items must be reported within 48 hours of delivery for replacement or refund.
• Custom orders or used items are non-returnable.
• Shipping and logistics fees for returns are the responsibility of the client unless the error was caused by Rafiki Pest Control.
• Refunds are processed via the original payment method within 7 business days of approval.

7. Health and Safety

• All products used meet KEBS and relevant Kenyan government standards.
• Clients must inform Rafiki Pest Control of any allergies, respiratory conditions, pets, or children on-site prior to treatment.
• Temporary evacuation may be required for fumigation, chemical spraying, or certain mosquito net installations.
• Rafiki Pest Control disclaims liability for adverse effects if safety instructions are ignored.

8. Intellectual Property

• All content, images, service descriptions, branding materials, and blogs are the intellectual property of Rafiki Pest Control.
• No content may be reproduced, copied, or used without written permission.
• Unauthorized use may result in legal action under Kenyan copyright and intellectual property law.

9. Limitation of Liability

Rafiki Pest Control shall not be held liable for:

• Delays caused by traffic, weather, or third-party services.
• Damages caused by pests prior to our service.
• Losses resulting from failure to follow technician instructions.
• Re-infestation due to client negligence, neighboring infestations, or environmental factors.
• Any indirect, incidental, or consequential damages resulting from use or inability to use services or products.

10. Cancellations and Refunds

• Cancellations made 24 hours prior to an appointment incur no fee.
• Late cancellations may attract a small service charge.
• Refunds for services follow our separate Return and Refund Policy.
• No refunds will be issued if instructions were ignored or if services were delivered as agreed.

11. Warranty and Re-treatment

• Most treatments come with a warranty period (14–30 days depending on service type).
• If pests reappear within the warranty period and aftercare instructions were followed, Rafiki Pest Control will provide re-treatment at no additional cost.
• Warranty coverage does not extend to infestations caused by external factors or client negligence.

12. Use of Website and Online Services

• Access to Rafiki Pest Control’s website and online booking systems is subject to these Terms.
• Clients agree not to use the site for fraudulent or unlawful activities.
• We make no guarantee regarding uninterrupted access or complete accuracy of online information.

13. Privacy

• Client information collected during service requests, appointments, or product orders is protected under our Privacy Policy.
• Personal data will not be shared with third parties without consent, except as required by law.
• Payment and contact information is securely handled in accordance with Kenyan data protection standards.

14. Force Majeure

Rafiki Pest Control shall not be liable for delays or failure to perform due to events beyond our reasonable control, including natural disasters, extreme weather, strikes, pandemics, or government restrictions.

15. Changes to Terms

• Rafiki Pest Control may update these Terms periodically to reflect operational or legal changes.
• Continued use of our services constitutes acceptance of the updated Terms.
• Clients are encouraged to review this page regularly for updates.

16. Governing Law

• These Terms and Conditions are governed by the laws of Kenya.
• Any disputes will be addressed through negotiation or, if necessary, through the appropriate Kenyan courts.
• Jurisdiction lies within Kenyan legal territory.

17. Contact Information

For any questions or clarifications regarding these Terms and Conditions:

📞 Call/WhatsApp: +254 717 819204

📧 Email: service@rafikipestcontrol.co.ke

🌐 Website: www.rafikipestcontrol.co.ke