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Frequently Asked Questions
Get quick answers to common questions about our pest control services, bookings, pricing, warranties, safety measures, and more.
We handle cockroaches, rats, termites, bed bugs, mosquitoes, ants, snakes, bats, bees, fleas, and more, in homes, offices, farms, and industries.
Yes. We use KEBS-approved and environmentally friendly products that are safe when used as directed, even around children and pets.
Yes. We serve all major towns in Kenya including Mombasa, Kisumu, Nakuru, Eldoret, Thika, Nyeri, Machakos, and more.
You can book online, via WhatsApp, or by calling us directly. We offer flexible booking including weekends and emergency visits.
Prices depend on the pest type, severity, and size of the property. We offer free quotes after inspection or a quick phone consultation.
Absolutely. We offer pest control solutions for residential, commercial, and industrial clients across Kenya.
We accept M-Pesa, cash, bank transfers, and invoicing for corporate clients. Payment is made after service unless agreed otherwise.
Most services take 1–3 hours. Some require repeat visits. We’ll give you a time estimate based on the inspection and scope.
For fumigation services, yes you’ll need to vacate for a few hours. We’ll guide you on how to prepare and when it’s safe to return.
We’ll share a checklist, but generally, you’ll need to cover food, move furniture, and open up access to hidden areas.
Yes. Most services come with a 14–30 day guarantee. If pests reappear within that period, we’ll re-treat at no extra cost.
If you followed all post-treatment instructions and pests still return within the warranty period, we’ll come back and fix it.
Yes. We offer monthly, quarterly, and custom pest maintenance plans for homes, restaurants, schools, and offices across Kenya.
Yes. We offer sanitary bin services for offices, gyms, salons, hotels, schools, hospitals, and more including regular pick-up and safe disposal.
Just give us 24 hours’ notice. We're flexible and understand that plans change. Late cancellations may attract a small fee.
Yes, Rafiki Pest Control provides services across urban, peri-urban, and rural areas in Kenya. While our main offices are in major towns and cities, we have mobile teams that can travel to remote locations. Additional transport or logistics fees may apply depending on distance. Please contact us for a custom quote if you're located in a rural area.