Return Policy

At Rafiki Pest Control LTD, your satisfaction is our top priority. We strive to provide high-quality products and services, but we understand that there may be occasions where returns or exchanges are necessary. This Return Policy explains our procedures and guidelines to ensure a smooth and fair process for both parties.

Scope of the Policy
This policy applies to all products and services offered by Rafiki Pest Control LTD, including magnetic mosquito meshes, retractable screens, and other pest control solutions. It also covers situations where services provided do not meet the agreed-upon standards.

Eligibility for Returns
To ensure a fair return process, the following conditions must be met:

Products:
Defective or Damaged Items:

Items that are defective, damaged during transit, or found to be faulty upon delivery are eligible for returns or replacements.
Claims must be made within 7 days of receiving the product.
Unused and Original Condition:

Products must be unused, in their original packaging, and free from any alterations or modifications.
All returns must include proof of purchase, such as an original receipt or invoice.
Custom and Tailored Products:

Custom-made or tailored items, such as magnetic mosquito meshes fitted to specific dimensions, are non-returnable unless they are defective or incorrectly made due to an error on our part.
Services:
If our pest control services or installation work do not meet the promised standards, clients may raise a concern within 7 days of the service date.
Refunds or corrections will be determined after a thorough review of the situation.
Non-Returnable Items
The following items are not eligible for returns or refunds:

Products damaged due to improper use, negligence, or unauthorized modifications.
Items purchased under clearance or promotional sales.
Services rendered in full and deemed satisfactory during client inspection.
Steps to Initiate a Return or Refund
1. Contact Us:
Notify our team about the issue by calling +254717819204 or emailing service@rafikipestcontrol.com.
Provide a clear description of the problem along with supporting evidence, such as photographs or videos of the product in question.
2. Inspection and Review:
Our team will review your claim and may request additional details or schedule an inspection for in-person evaluation.
For services, a supervisor may visit the site to assess the situation.
3. Approval and Next Steps:
If the return or refund is approved, you will be notified of the resolution. This may include:
Replacement of the defective product.
Repair services at no additional cost.
Refund via the original payment method.
4. Timeframe:
Refunds and replacements will typically be processed within 7 to 14 business days from the date of return approval.
Return Shipping and Costs
1. Returns Due to Our Error:
If the issue arises from a defect or error on our part, Rafiki Pest Control LTD will bear all shipping or collection costs associated with the return.
2. Returns for Other Reasons:
For other returns, customers will be responsible for shipping or transportation fees unless otherwise agreed.
Cancellations
Before Delivery or Installation:
Orders canceled before shipment or installation may qualify for a full refund.
Custom orders may incur a cancellation fee depending on the production stage.
After Delivery or Installation:
Cancellations are not permitted for products that have already been delivered and installed, unless the product is defective.
Customer Rights and Additional Support
Rafiki Pest Control LTD is committed to upholding consumer rights and providing exceptional support. If you have any concerns or disputes regarding a return or refund, we encourage open communication to resolve the matter amicably.

Contact Us
We are here to help! For any questions about this Return Policy or to initiate a return, please contact us:

Phone: +254717819204
Email: service@rafikipestcontrol.com
Address: Duruma Rd., Kenya
We value your trust and strive to make every interaction with Rafiki Pest Control LTD a positive experience.